Help & Frequently Asked Questions

Squadable is a sports team management platform that helps you organise football sessions, manage player attendance, track payments, and coordinate with your team. Whether you run a weekly kickabout or manage a club with multiple fixtures, Squadable makes it easy to stay organised.

Click "Register" on the homepage and enter your name and email address. We'll send you a magic link to verify your email and log in. No password required — just check your inbox and click the link to get started. You'll be asked to accept the Terms of Service when you first sign up.

A magic link is a secure, one-time login link sent to your email. Instead of remembering a password, you simply click the link in your email to log in. Each link expires after a short time for security. If a link has expired or already been used, you'll be prompted to request a new one.

Yes. All users must accept the Terms of Service before using the platform. New users are prompted during registration, and existing users will see a one-time prompt on their next login. Declining will delete your account.

An Event is a recurring activity (like "Tuesday Football") that contains multiple sessions. A Session is a specific occurrence of that event (like "Tuesday Football on January 14th"). This allows you to set default details once on the event and have them apply to all future sessions.

When creating a new event, select "Recurring event" and choose your recurrence pattern (weekly, fortnightly, or monthly). Set the start date and optionally an end date. Squadable will automatically generate sessions based on your schedule.

Yes! While sessions inherit defaults from their parent event, you can override any session's location, time, price, max players, and notes. Changes to a specific session won't affect other sessions in the series.

Go to the session page and click "Cancel session". This will mark the session as cancelled and notify all attending players. If any players have paid, refunds will be processed automatically. The session will remain visible but clearly marked as cancelled.

No. Past sessions are completely read-only for all users, including organisers. You can view attendance, team assignments, and payment history, but no changes can be made. This preserves an accurate record of what happened.

Organisers can start a live match from any fixture session. During a live match, you can track goals, cards, and half-time. All members receive real-time push notifications for match events so everyone can follow along, even if they're not at the ground.

Yes! Each session page has an "Add to Calendar" button that downloads an .ics file you can import into Google Calendar, Apple Calendar, Outlook, or any other calendar app. Clubs and events also offer calendar feed URLs you can subscribe to for automatic updates.

Players who are members of the event or club can opt in to sessions from the session page or via invite links. Organisers can also send invites via email or app notification. When a player receives an invite, they can respond directly from the notification using Quick RSVP.

In: The player is confirmed and counted toward your max players limit.
Standby: The player is on the waiting list. They'll be promoted automatically when a spot opens.
Out: The player can't make it to this session.

Guest players are non-account players that organisers can add to sessions. Click "Add Guest" on the Players tab, enter their name, and they'll appear in the player list with a "GUEST" badge. Guests count toward session capacity, appear on the pitch view, can be assigned to teams, and can be included in auto team selection. Organisers can also mark guests as paid or generate a shareable payment link for them.

Players and dependents can be marked as injured from their profile or player card. Set an injury status, optional note, and expected return date. Injured players are shown with an injury badge on session pages and are automatically excluded from auto team selection. Injuries auto-clear after the set recovery date, or can be cleared manually.

Parents or guardians can add dependents (children under 16) to their account from the Account page. Dependents appear as separate players who can be opted in and out of sessions independently, have their own injury tracking, and are managed entirely through the parent's account. Each dependent can be assigned to different teams and clubs.

The Pitch View tab shows a visual representation of team assignments. Organisers can drag and drop players between Home, Away, and Unassigned columns. In professional mode, you can assign specific positions (GK, CB, LB, etc.) by dragging players onto position circles on the pitch graphic. Guest players are fully supported in the pitch view.

Auto team selection automatically balances teams before your session starts. When enabled in session settings, the system divides all players (including guests) into fair teams based on their skill level, stamina, and position preferences. You can set it to run 1, 2, 3, or 24 hours before kick-off. Players are notified of their team assignment via app notification.

Yes! Click "Share Lineup" on the Pitch View tab. You can export the lineup as an image (for sharing on WhatsApp or social media), copy a direct link to the pitch view, or notify all confirmed players via email or push notification that the lineup is ready.

Simple mode: Players are assigned to Home or Away teams. Position badges show general roles (GK, DEF, ATT).
Professional mode: Players can be assigned to specific positions on the pitch (GK, CB, LB, RB, CM, CAM, ST, etc.). The pitch graphic shows position circles you can drag players onto. Set the mode in your event settings.

When a session reaches its maximum capacity, additional players can join a waitlist. When a spot opens up (someone opts out), the next player in line is automatically promoted and notified via app and/or push notification. Organisers can also manually promote waitlisted players. You can enable or disable the waitlist per session and set a response time window.

Auto-invites automatically send session reminders to your players. You can configure when invites are sent: either a set time after the previous session ends, or a set number of hours before the next session starts. Choose to notify via email, app notification, or both.

When you receive a session invite push notification, you can respond directly from the notification without opening the app. Tap "I'm In" to opt in or "Can't Make It" to decline. You'll get a confirmation notification once your response is recorded. If the session is full, you'll be added to the waitlist automatically.

Push notifications are instant alerts sent directly to your device, even when you're not on the website. Enable them from the notification bell icon. You can customise which types you receive in your Account settings: chat messages, goals, session updates, join requests, announcements, direct messages, @mentions, and weather alerts. You can disable push notifications at any time from the notification panel.

A Club is a way to group related events together under a shared brand. Clubs have their own page with multiple sections: overview, announcements, fixtures & training, results, statistics, members, polls, and photo gallery. Clubs can be customised with your club's colours and crest.

From your dashboard, click "New club" and fill in your club's details — name, location, home venue, and club colour. You'll become the owner and can then invite members and create club events.

Share your club's page link with potential members. They can view the public club page and click "Join Club" to send a join request. As an organiser, you'll receive a notification and can approve or decline requests from the Requests tab.

Clubs have three roles: Owner (full control, can transfer ownership), Organiser (can manage sessions, members, and settings), and Player/Member (can view content and opt in to sessions). Owners and organisers can promote or demote members.

Yes! Add dependents (children) to your account from Account settings. Once added, dependents can be added to clubs and events as separate members. They can be opted into sessions independently, with their own attendance status and injury tracking, all managed through your account.

Announcements let organisers post important messages to all members. They have three priority levels: normal (in-app only), important, and urgent (important and urgent also send push notifications).

Polls let organisers create single-choice or multiple-choice votes for club decisions. Members can vote and see results in real time.

Click the message icon in the header to open the Messages panel. You can also click "Message" on any member's card in a club or event. You can message anyone you share a club or event with. New members can only see messages sent after they joined.

The Messages panel combines three types of conversations:

Direct Messages: Private one-on-one messages with other players.
Club Chats: Group chats for all members of a club.
Event Chats: Group chats for all participants in an event.

Yes! Hover over or tap any message and click the reaction button. You can choose from six reactions: thumbs up, heart, laugh, wow, sad, and angry. Click a reaction again to remove it.

In club and event chats, hover over a message and click the reply arrow. This creates a threaded reply so others can see which message you're responding to.

Yes! Type @ followed by someone's name to mention them. An autocomplete dropdown will appear showing matching members. They'll receive a notification about the mention.

Pinning: Organisers can pin important messages in club and event chats so they stay visible at the top.
Deleting: You can delete your own messages (they'll show as "This message was deleted"). For messages from others, you can report inappropriate content to the platform administrators.

For sessions with a location set, we display weather forecasts on the session page. You'll see temperature, rain probability, wind speed, and conditions for the time of your session. This helps you prepare for outdoor play.

If bad weather is detected for an upcoming session (rain probability over 70% or wind over 30mph), we'll send alerts to all registered players via push notification. Alerts are checked daily at 6 AM. You can disable weather alert notifications in your Account settings.

As an organiser, you can set a price per player for each session or an annual membership fee for your club. To collect payments, connect your Mollie account in your club or event settings. Players pay securely through Mollie at checkout. Organisers receive the full booking amount — the platform fee and card processing fees are added on top for the player to cover. Payments are tracked alongside attendance so you always know who has paid.

Go to your club or event settings and click "Connect Payment Account". You'll be redirected to Mollie to create or link your account. Once connected, you can collect session fees and annual membership fees. You can disconnect at any time from the same settings page.

Yes! When a session has a price and Mollie is connected, guest player cards show a "Payment Link" button. Click it to generate a unique, shareable Mollie checkout link for that guest. Send the link via WhatsApp, text, or email. The guest will be automatically marked as paid once they complete the payment.

Payments are processed by Mollie, which supports various payment methods including credit/debit cards, iDEAL, Bancontact, and more depending on your region. Your payment details are handled securely by Mollie and are never stored on our servers.

The pitch cost is the total venue hire fee. When set, Squadable shows the calculated contribution per player and tracks how much has been collected toward covering the cost.

Yes. A platform fee of up to 10% + 20p (capped at £2) is added per transaction, plus card processing fees. These are added on top of the session price so organisers always receive the full amount they set. The fee percentage can be set per club or event by the platform administrator. The total is shown at checkout so players know exactly what they're paying.

Yes. In club or event payment settings, there's an option to exempt organisers and owners from session fees. When enabled, organisers can opt in to paid sessions without going through payment.

When a session is cancelled, refunds are automatically processed for all players who have paid. If a player opts out of a paid session, their payment is also refunded.

Click your name or the account icon in the header and select "Account". From there, you can update your name, preferred positions, skill level, stamina, and notification preferences. Your positions and skill data are used by auto team selection to create balanced teams.

In-site notifications (bell icon) are always enabled and cannot be turned off.
Email notifications can be toggled for session invites.
Push notifications have a master toggle plus individual controls for: chat messages, goals, session updates, join requests, announcements, direct messages, @mentions, and weather alerts.

Yes. Each user can be a member of up to 20 clubs and 20 events. This includes clubs/events you create, organise, or participate in. If you reach the limit, you'll need to leave an existing club or event before joining or creating a new one.

Go to your Account page and scroll to the bottom. You'll find the option to delete your account in the Danger Zone section. This action is permanent and will remove all your personal data, revoke all sessions, and invalidate all login tokens immediately.

Accounts with no login activity and no session participation for 24 consecutive months may be automatically deleted. We'll attempt to notify you via email before deletion. To keep your account active, simply log in periodically.

First, check your spam or junk folder. Our emails come from noreply@squadable.app. If you still don't receive emails, try adding this address to your contacts. If problems persist, contact us for help.